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Welcome to the Lobyco Nexus Help Center

This is your comprehensive guide to navigating and increasing the potential of the Lobyco Nexus. This portal is your one-stop resource for all information related to Promotions, Bonuses, Segmentation, and others, ensuring you can effectively leverage its features for your business needs.

💡 This documentation covers the Lobyco Nexus standard solution and mentions some custom features or configurations. This means that you might see mentioned some products and features that are not directly enabled or even applicable to your setup.

Reach out to your Lobyco Customer Success Manager or Customer Integration Lead in case you are interested in a feature or product.

What You'll Find Here

Product Guides

  • Campaigns: offers a consistent way to group, manage, and review all the promotional activities.
  • Challenges (former Stamp Card): Understand the mechanics of digital challenges and trackers to encourage repeat business and reward loyal customers.
  • Communications: Learn how to create, distribute, and manage communications that drive user engagement.
  • Customer Feedback: configure categories and automated replies for customer feedback that users can leave in the App after doing a transaction.
  • Games: Discover how to customize and brand our games and run interactive campaigns that create brand awareness, while engaging with the customers and driving traffic into the store.
  • Insights: monitor your loyalty programme's business health through daily-refreshed KPI metrics, and explore your data using an AI-powered chat assistant.
  • Offers: get a deep dive into all the configurations and discount types that can be easily run by the Lobyco Nexus.
  • Segmentation: create and maintain user audiences, allocate benefits, and send communications, based on filtering of member data stored in the Lobyco Nexus.
  • Vouchers: Learn how to create, distribute, and manage digital bonus vouchers that drive sales and customer engagement.

Each guide provides detailed instructions and best practices to help you make the most of these tools.

Quick Start Videos

If you're new to the Lobyco Nexus products, we recommend starting with our introductory video, which provides an overview of some of our products in just a few minutes.

Here is an introduction video on the Nexus Promotions, where you will see how to setup a Campaign, an Offer, a Game, and a Challenge, all in just a few minutes.

Promotion Platform Demo - Intro ↗️

Support and Feedback

If you need assistance or wish to provide feedback, please don't hesitate to contact your Customer Integration Lead, Customer Success Manager, or the Support Team.